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Asked Questions

  • What is a private transfer?
    Glad you asked! A private transfer is a taxi or other commercial passenger vehicle that is reserved soley for your use. Booked according to your schedule and destination, you do not share the vehicle with any other party. Your personal driver will be waiting for you on arrival at the designated pick up point and will take you to your destination. Private transfers are usually a fixed fare price so you will know in advance the cost of your service.
  • Why take a private transfer when I can drive myself?
    Yes, you can certainly drive yourself. Or you can be driven to the snow in safety and comfort by an experienced local driver, familiar with snow conditions and the alpine roads, saving your time, money, stress and hassle.. ​ If you are unfamiliar with driving in snow or icy conditions, please consider parking your car and let us do the driving. There are also regular bus shuttles to the mountains so plenty of alternatives to self driving. Also no need to worry about: fitting snow chains stress of driving in snow/icy conditions on unfamiliar roads on-mountain parking costs and hassles digging out your car at the end of your stay. ​ Book a ride with us and we will pick you up at a designated time and place and deliver you to the snow (and take you home again) in safety and comfort. No stress, no hassles and no wasting your precious holiday time. By booking a private transfer with us, you will also be helping to support our local taxi service. This service provides our small rural community with a vital transport link, helping to connect people to a number of important services. So on behalf of our community, thank you!
  • What are the roads like to the resorts?
    The roads to Falls Creek and Mt Hotham are all sealed and well maintained. Both roads (Bogong High Plains Road and the Great Alpine Road) are mountain roads so there are quite a few twists and turns. (But the scenery makes it worthwhile!) ​ Whilst our drivers do their utmost to ensure a smooth and comfortable ride, for some prone to motion sickness, the drive up and down the mountain can be a bit challenging. If you, or anyone in your party suffers from motion sickness, please let us know when you book so we can make allowances in your schedule. ​ Young children in particular, are often affected by the constant braking and turning of the descent. For comfort and peace of mind, we highly recommend discussing with your doctor or pharmacist suitable travel sickness remedies or medications to help make your journey more pleasant.
  • What will the conditions be like travelling to the resorts?
    When weather conditions are clear, the drive to both resorts is relatively straightforward and affords some great alpine views. However, the weather can change quite suddenly, resulting in poor visibility,ice and snow on the roads, strong winds and heavy snowfalls. ​ Your safety is always our first priority. Even with snow tires and snow chains, when conditions are poor, transfer times to/from the mountain will be slower and your departure may be delayed. ​ We do recommend that you allow plenty of time to ensure you make onward travel connections on time. Upon arrival at the resort, there's a good chance it will be cold, and a fair chance (fingers crossed!) it will be snowing. We recommend having your snow gear (snow boots (not ski boots!), snow jackets, hat and gloves) with you in the vehicle or already be kitted out in your snow gear so everyone is ready to go when you arrive. This is particuarly important if you are travelling with young children. Please ensure they are dressed appropriately.
  • What gear will I need?
    While skis, boards and ski pants can be hired on the mountain, it is extremely important that you are prepared for the cold conditions and be dressed appropriately on arrival. We highly recommend that you are kitted up in snow boots, a warm water proof jacket, beanie and gloves as a minimum for your arrival. This is particularly important if you are travelling with young children. Snow is cold and wet, so please make sure your little ones have snow boots, waterproof jacket, gloves and/or mittens.
  • Do we need snow chains?
    During the snow season it is a legal requirement that ALL vehicles entering the resort carry snow chains. This includes AWD and 4WD vehicles. All our vehicles carry diamond pattern snow chains and our drivers are well versed in fitting them and will fit as directed by Resort Management staff. Our Audi Q7 is also fitted with snow tires for extra saftey and peace of mind.
  • Do you provide child safety seats?
    For private transfer bookings, child car seats and infant capsules are required by Victorian and NSW law. ​ Child safety and booster seats can be requested at the time of booking and we provide them at no additional charge. Unfortunately as we are not able to supply infant capsules, you will need to supply your own. Please note, that it will be the parents/guardian’s responsibility to secure children in their seats and to make sure child safety seats/infant capsules are fitted correctly. ​ Our drivers are not responsible for the installation and securing of child seats or infant capsules.
  • Can we stop for coffee/shopping/break?
    Of course! Especially after a long flight/bus ride/train trip, at the end of a great hike/bike/snow break or travelling with kids. Brief stops for lunch/coffee/shopping can be arranged with your driver, but let us know when you book so we can factor it into our scheduling. ​ Whilst we do our utmost to accommodate our customers requests, please note that breaks and stops are subject to scheduling requirements on the day of travel
  • What about my skis/snowboard and do you have space to carry all my snow gear or extra luggage?
    No worries at all. Depending on the number in your travel party, skis/boards can be safely carried in our vehicles or in one of our covered luggage trailers. Please let us know at the time of booking if you are travelling with skis/boards or extra luggage so we can book a trailer with your vehicle. ​ Any additional snow gear or over sized bags can also be carried in one of our luggage trailers. There is no extra charge for the trailer.
  • Do you charge extra for luggage trailers or child safety seats?
    No we don't. Travelling with kids (and all their stuff!) is just part of life, (we've got 3 boys who snowboard and we remember what it was like travelling with 3 young ones, so we TOTALLY understand!) and sometimes, you just do need to take that extra suitcase! ​ So luggage trailers and child safety seats are all provided (free of charge) as part of our service.
  • Do I have to pay resort entry?
    Yes, resort entry fees apply to all visitors going to Falls Creek and Mount Hotham in the declared snow season. ​ Resort entry fees help to contribute towards services such as snow clearing, provision of visitor services, and ski patrol to name just a few. Cost of Resort Entry is in ADDITION to the cost of your private snow transfer and can be paid to Mt Beauty Transfers on the day or prior to travel.
  • Is On-Mountain transport service included in the cost?
    On Mountain taxi/transport is NOT INCLUDED as part of our service. If your accommodation is in Falls Creek Village (not accessible from the Bogong High Plains Rd) you will need to book and pay for tranport with Accommodation Transport Services (A.T.S) i.e. from drop off point to/from accommodation. If weather conditions prevent us from accessing accommodation on the BHP road, drop off will be at ATS and you will need to purchase tickets for on mountain transport. To save time in busy periods, it is best to pay online prior to arrival
  • Do you take me directly to my accommodation at Falls or Mt Hotham?
    FALLS CREEK RESORT During the declared snow season, there is no vehicle access to Falls Creek Village. ​ Accommodation Transfer Service (A.T.S) is the best way to get you and your luggage to properties up in the village and/or away from the Bogong High Plains Rd. ​ We are able to drop off/pick up at the A.T.S. terminal. ​ For guests staying at QT, Falls Creek Country Club or Woodsmoke, we offer a door to door service, weather permitting. MT HOTHAM Service to accommodation on Great Alpine Road, weather permitting OR to/from Corral Car Park.
  • What if my flight/travel connection is late or postponed?
    We know even the best laid plans can be thrown into disarray by bad weather, mechanical breakdowns, traffic jams or any number of things! That's why we recommend that you advise us ASAP of any change to your travel plans so we can reschedule drivers if needed. We recommend sending a text to us confirming your departure time prior to boarding your flight or transport. For more details, check out our Terms and Conditions.
Bogong HIgh Plains Rd to Falls Creek covered in snow
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