We want your experience with us to be as pleasant and hassle free as possible. To ensure our service meets your expectations, please read our terms and conditions for our private transfer service. By booking this service you agree to these terms and conditions.

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. Definitions

- “Service” — Private road transport provided by Mt Beauty Transfers.  

- “Winter season” — The official Victorian alpine season as defined by resort operators.  

- “Customer‑initiated cancellation” — Any cancellation requested by the passenger.  

- “No‑show” — Failure to arrive at the agreed pickup point within the allowed waiting period.

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2. Booking & Payment

- A booking is confirmed only once full payment has been received.  

- Prices are quoted in AUD and include GST where applicable.  

- We reserve the right to decline or cancel bookings where operational constraints apply.

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3. Cancellation & Refund Policy

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3.1 Cancellations within 14 days of travel

Bookings cancelled within 14 days of the scheduled travel date are 100% non‑refundable.  

This reflects the genuine operational loss incurred when a vehicle and driver have been allocated exclusively to your group and replacement bookings for Falls Creek or Mt Hotham are highly unlikely at short notice.

 

3.2 Cancellations more than 14 days before travel

Bookings cancelled more than 14 days before the scheduled travel date are eligible for a partial refund.  

Mt Beauty Transfers will retain a 30% non‑refundable booking & administration fee, with the remaining balance refunded.

 

3.3 Rebooking instead of cancelling

Customers may choose to rebook their transfer to another date within the same winter season, or next season, subject to availability.  

These re-bookings are non refundable.

 

3.4 Operator‑initiated cancellations

If Mt Beauty Transfers cannot operate the service due to:  

- road closures  

- extreme weather  

- safety concerns  

- mechanical issues  

- or other operational factors  

 

You will be offered either:  

- a full refund, or  

- a free rebooking to another available date.

 

3.5 No‑show policy

Failure to arrive at the agreed pickup location within 60 minutes of the scheduled time (without communication) will be treated as a no‑show, and the booking will be non‑refundable.

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4. Delays, Waiting Time & Communication

- We monitor flight arrivals and adjust pickup times where possible.  

- If your flight is significantly delayed, we will make reasonable efforts to accommodate the change.  

- If delays exceed 90 minutes without communication, the booking may be treated as a no‑show.  

- Additional waiting time may incur fees at our discretion.

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5. Luggage, Equipment & Snow Gear

- Standard luggage allowance applies: one suitcase and one carry‑on per passenger.  

- Oversized items (skis, snowboards, chains, prams, etc.) must be declared at booking.  

- We reserve the right to refuse transport of undeclared oversized items if they compromise safety or vehicle capacity.

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6. Child Seats & Safety Requirements

- Victorian law requires appropriate child restraints for all passengers under 7 years old.  

- Child seats must be requested at booking.  

- We may refuse travel if correct restraints are not booked or provided.

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7. Road, Weather & Alpine Conditions

- Alpine weather can change rapidly and may affect travel times.  

- Chains, 4WD capability, and snow‑ready equipment are used as required.  

- Travel times are estimates only and may vary due to traffic, weather, or resort operations.  

- We are not liable for delays caused by conditions outside our control.

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8. Conduct & Behaviour

Passengers must:  

- follow driver instructions at all times  

- behave safely and respectfully  

- avoid actions that may distract the driver or damage the vehicle  

We may refuse service to any passenger who poses a safety risk.

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9. Damage & Cleaning Fees

You are responsible for any damage caused to the vehicle by your group.  

Additional cleaning fees may apply for spills, vomit, excessive mud, or snow‑soaked equipment.

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10. Liability

- Mt Beauty Transfers is not liable for losses arising from delays, missed connections, or events outside our control.  

- Nothing in these terms limits your rights under Australian Consumer Law.  

- Our maximum liability is limited to the cost of the booking.

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11. Privacy

We collect only the information required to deliver your service.  

Personal data is handled in accordance with Australian privacy principles and is never sold or shared with third parties except where required for operational purposes.

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12. Complaints & Dispute Resolution

> Submit a Complaint

If you are dissatisfied with any aspect of your service, please contact us within 7 days.  

We aim to resolve all concerns promptly, fairly, and transparently.

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13. Amendments to Terms

Mt Beauty Transfers may update these Terms & Conditions at any time.  

The version in effect at the time of booking applies to your service.