We want your experience with us to be as pleasant and hassle free as possible. To ensure our service meets your expectations, please read our terms and conditions for our private transfer service. By booking this service you agree to these terms and conditions.

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BOOKINGS

 

• Private transfer bookings must be booked and paid for in advance.

• A booking is confirmed once payment is made.

• Payments can be made by credit card, cash, EFTPOS or direct deposit.

• A Tax Invoice/Booking confirmation can be issued via email from Mt Beauty Transfers. 

• You must provide us with adequate notification of any changes or delays to your travel plans (flights/ATS transfer/train etc). 

  • We recommend sending a text confirming departure time prior to boarding your flight. 

• Any waiting time past the booked pick-up time may be chargeable at $50 per half hour.

• After 30 minutes of non-notified waiting time, your booking may become subject to vehicle availability.

• After one (1) hour of non-notified waiting time, your booking will be cancelled (not transferable or refundable).

• Brief stops (half an hour) for lunch/coffee/shopping can be pre-arranged at time of booking.

  • Please note that any stops are subject to scheduling requirements on the day of hire

• All transport provided is for direct transfer from pickup point to destination unless otherwise agreed to in advance. Extra charges will apply for additional destinations or additional stops that are outside the agreed travel schedule. 

• Surcharges may apply for after-hours travel, waiting or extra time used on any trip.

 

SNOW TRANSFERS

 

• Our Falls Creek snow transfer service is provided to/from Accommodation Transport Service Terminal (ATS - formerly Oversnow) at Falls Creek Village.

• For guests staying at QT Hotel, Falls Creek Country Club, or Alpine Woodsmoke, a door-to-door service is available, weather dependent.

• Our Mt Hotham snow transfer service is to accommodation on the Great Alpine Road (weather permitting) OR to/from Corral Car Park.

• RESORT ENTRY is INCLUDED in our quoted transfer price.   

• ON MOUNTAIN TAXI/TRANSPORT is NOT included in the cost of our service.  You will need to book and pay for any on mountain transport services (ie. from drop-off point to/from accommodation).

• During busy periods, we may have back to back bookings in both directions of travel. If your travel connection (flight/train/ATS transport) is delayed, we may not be able to wait.  

• We will, however, do everything we can to help with alternate transport for you, including rescheduling another one of our vehicles (subject to availability).     

• On these occasions we will not be able to refund your booking.

• A $100 rescheduling fee will apply for any rescheduling of services to be payable upon pickup. 

• In times of high demand and/or bad weather, we may request a change to your booked time to allow more time for travel connections or to get you to your destination, 

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REQUESTS TO ALTER BOOKINGS

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• Requests to change a confirmed booking must be emailed to mtbeautytransfers@gmail.com or by calling 0422376179 as soon as possible.

• Please note, this does not guarantee your request will be accepted.  We do make every effort to accommodate customer’s requests; however, all changes are subject to vehicle and driver availability. 

• If the requested time is not available, and your request was received more than 72 hours prior to your service, a  90% refund will be provided.

• Any change requests received within 72 hours of your transfer service are subject to our cancellation policy.

• In the event of severe weather, we may recommend a change to your booked time to ensure more time for travel connections or to get you to your destination.

 

CANCELLATION REQUESTS

 

• Please contact us immediately if you wish to cancel your booked service.

• The following refund policies apply to cancellations:

  • cancellation less than 72 hours from departure, no refund will be provided

  • cancellation request is more than 72 hours prior to your agreed transfer time, a 50% refund will be provided

  • cancellation request due to natural disaster such as bushfire, flood, or landslide preventing access to your booked destination: 75% refund or full credit for travel to another destination or same destination at another time.

• Please note that refunds can take up to 48 hours to process.

 

LUGGAGE/PERSONAL EQUIPMENT 

 

• We allow for the carriage of luggage, bikes, associated riding equipment, skis and snowboards. As a rule, one bag per person for four (4) people can be accommodated in the cabin of our 4WD/AWD. 

• Please advise if there are additional bags so we can bring along our covered luggage trailer.

• SKI/SNOWBOARDS OR BIKE EQUIPMENT to be transported must be declared at time of booking. We carry snow and bike equipment without accepting any liability for any accident or damages.

• We strongly recommend personal insurance in case of a mishap, accident or damage to snowboards/skis or bikes.  We will not be liable for any additional hire expenses in the event your equipment is damaged and not useable.

• We may refuse to carry any equipment, if in our opinion, the luggage/equipment is:

  • unsafe

  • a hazardous substance or dangerous good

  • likely to be damaged during travel

  • likely to cause damage to our vehicle

  • likely to cause damage to other customer's luggage or any other property.

• In the event we refuse to carry luggage, you will be responsible for any and all costs of alternate transport for your luggage. All luggage, including carry-on luggage is your responsibility.

• We accept no responsibility and will not be liable for any damage to, theft or loss of any of your luggage whilst using our service, including when on board a vehicle.

• We strongly recommend the purchase of adequate travel insurance prior to travel.

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TIMETABLE AND TRAVEL CONDITIONS

 

• Travel duration times are subject to change due to traffic and weather conditions, particularly in winter.  We highly recommend you ensure adequate time to make flights and travel connections when making travel plans.

• In the event of severe weather, we may recommend a change in departure/pick up times to ensure adequate time to make travel connections.

• Whilst every effort is made to ensure your service arrives on schedule, no responsibility will be taken for inconvenience due to delayed service, or for any additional cost or expense that may be incurred by you as a result of a scheduling change.

 

ROUTE CHANGES

 

• Departure or conclusion of the service or to modify any aspect of the service, to postpone, cancel or delay any such aspect of the service is at the absolute discretion of the driver, if it is necessary to do so due to inclement weather, snow or icy conditions or conditions that are otherwise likely to be hazardous or dangerous or due to any other adverse or threatening conditions which may affect the safety of our staff and customers.

• In the event of any change, modification, cancellation postponement or delay under this condition, you acknowledge that you will have no right of refund of the service fee (whether in whole or in part) and no right to claim compensation for any injury, loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation postponement or delay.

• Mt Beauty Transfers, in its absolute discretion, holds the right to cancel any transfer service due to any government or emergency services agency warning or advice, or any change in such warning or advice.

• In this event, a 75% refund will be offered, or a full credit to re-book for a later date. The purchase of travel insurance is strongly recommended.

 

ALTERATION OF VEHICLES BY MT BEAUTY TRANSFERS

 

• We reserve the right to alter/upgrade/change the booked vehicle at our discretion, without notice.

• If a vehicle is not available for the service booked, we will make necessary arrangements, wherever possible, to provide service to you.  If an alternate arrangement cannot be made, a full refund will be arranged.

• We will not be held liable in the event of mechanical breakdown or an accident which causes delays in a service being provided to you.  

• We may, at our sole discretion determine the onward method of travel after any event which makes our vehicle unable to continue to provide service.

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MECHANICAL/ACCIDENT DAMAGE

 

• All our vehicles are regularly checked, undergo yearly roadworthy assessments and are serviced to the required standards. In the event one of our vehicles is involved in an accident or experiences a mechanical failure prior to the commencement of your service, we will make all necessary efforts to provide service to you. 

• We will not be held liable in the event of mechanical breakdown or an accident which causes delays in service being provided to you. 

• We may, at our sole discretion determine the onward method of travel after any event which results in our vehicle being unable to continue to provide service.

 

LOST PROPERTY AND UNCLAIMED LUGGAGE 

 

• All vehicles are checked to ensure that no belongings are left behind, and all reasonable efforts are made to identify and notify the owner of any unclaimed property/luggage.   

• Collection of luggage/lost property and any costs incurred in transporting your luggage/lost property to an alternate location will be your responsibility.

 

• We will store any unclaimed items as lost property for 30 days after which time the item will be donated to charity.  We will not be liable for any loss, expense or inconvenience incurred.

 

CHILD SAFETY SEATS AND SEAT BELTS

 

• Upon request at booking, child safety and booster seats can be provided at no additional cost. Infant capsules, however, will need to be provided by you.

• Seat belts MUST always be worn.

• Parents/Guardians are responsible for the installation of child seats & infant capsules and securing children into child safety seats.

• Mt Beauty Transfers accepts no liability for the incorrect installation of child safety seat/s.

 

TRAVEL INSURANCE 

 

• Personal travel insurance is not included in the price of our private transfer service.

• We strongly recommend the purchase of personal travel insurance in respect of illness, injury, loss of baggage and personal items, damage to or loss of bicycle, skis/snowboards, cancellation or curtailment.  

• For peace of mind prior to travel, please check with your insurer regarding policy coverage and features.

 

BIKE /ACCIDENT INSURANCE

 

• We carry your bike or equipment without accepting any liability for any accident or damages.

• Fitting and securing of bikes to bike carriers is your responsibility.

• We recommend you have your bike privately insured in case of a mishap, accident or damage.  We will not be liable for any additional bike hire expenses in the event your bike is damaged and not rideable.

 

UNACCOMPANIED CHILDREN 

       

• Children under the age of 10 years are not permitted to travel unaccompanied on a private transfer service.

• Children under the age of 10 must be accompanied by an adult over the age of 18. Proof of age for the accompanied person may be requested and must be shown prior to the service being provided.

• If no identification is provided, travel may be refused for both travellers. Any costs incurred due to the refusal of service will be incurred by the customer, we do not assume any liability for these costs.

• The person accompanying the child under the age of 10 years old must accept full responsibility for the child during the journey.

 

CUSTOMERS WITH A CARER  

 

• Customers who are unable to travel alone and require assistance must travel with a carer or chaperone.

• Whilst our drivers are committed to providing our customers with a high level of personal service, our drivers are not able to assist with access to facilities, lifting or carrying customers, administering medicines or performing any medical procedures.

 

CUSTOMERS TRAVELLING WITH A MEDICAL CONDITION   

 

• For customers who have a medical condition it is recommended that a carer/chaperone accompany you on your journey. 

• If a customer becomes ill during their journey, the appropriate emergency services will be contacted, and the continuation of travel will be determined by the emergency services personnel.

• Our drivers are not able to administer medicines or perform medical tasks.

 

RIGHT TO REFUSE TRAVEL

 

• For everyone’s safety, we reserve our right to refuse travel or remove from our vehicle anyone deemed under the influence of alcohol or drugs, or any person who;

  • behaves in a disruptive, threatening or unlawful manner and may pose a threat to themselves, other customers, our staff or property; and/or,

  • is observed smoking, consuming alcohol or taking illicit drugs or attempting to smoke, consume alcohol or take illicit drugs on board our vehicles.

• In the event travel is refused or a passenger is removed from our vehicle, we take no responsibility for inconvenience due to refusal of service, or for any additional cost or expense that may be incurred as a result of the refusal of service.

• Mt Beauty Transfers will not provide a refund for the cost of the booking in this event.

• We reserve the right to refuse booking requests or refuse travel to those passengers who are in breach or have previously breached our Terms and Conditions.

 

DIGITAL REPRESENTATIONS

 

• We reserve the right to take and collect digital representations of our services and use these for advertising and public media activities. By accepting these terms and conditions, you accept that your image may, from time to time, be in the social media or associated websites or other media outlets. We will not link this representation to your personal details without your consent.

 

CREDIT CARD

 

• By paying for any booking, you are authorising your credit card details to be used for payment and be held as security/payment for any additional charges. For third party bookings, it is the responsibility of third Party Booking Agents/Resellers of Mt Beauty Taxi and Transfers Services to pay us for any additional charges incurred.